A New Horizon for Telecom: Leading with Agility, Empowered by Innovation (HBA Series, #4)

This ebook is a guide for telecom professionals, business leaders, and innovators who are ready to move beyond traditional connectivity services and embrace a new role as partners in digital transformation. As 5G reshapes industries and accelerates technological evolution, telecom operators face unprecedented demands to become more adaptive, client-focused, and innovation-driven.
In these pages, you'll follow the journey of X-Mobile, a fictional but relatable telecom company that sets out to transform itself from a service provider into a strategic partner for its clients. Through agile methodologies, cutting-edge technologies like AI and automation, and a deep commitment to client-centric innovation, X-Mobile not only survives but thrives in the age of 5G.
Each chapter offers practical insights and real-world examples of how telecom organizations can leverage agility to meet client needs, foster collaboration, and build sustainable growth. By the end of this book, you'll understand how agility can turn challenges into opportunities and pave the way for telecom operators to lead in a hyper-connected, digital-first world.

Eng. Aymen Hentati is a visionary technologist and business enabler with over 18 years of transformative experience in the telecommunications sector, specializing in business and operational digitization. He holds a degree in Telecom Engineering from the Higher School of Communications in Tunis (SUP'COM) and a Mini MBA from the American Institute of Professional Studies (AIPS).
With a strong entrepreneurial spirit, Aymen has established himself as a thought leader in driving digital transformation. He excels in blending technical expertise with strategic insights, empowering organizations to navigate the complexities of today's fast-paced digital landscape. Currently, Aymen delivers tailored training and coaching on business agility for telecom operators and government entities, equipping them with the tools and methodologies necessary to support successful agile transformations. His approach focuses on fostering a culture of innovation, responsiveness, and collaboration, ensuring that organizations can adapt to rapidly changing market demands.
Aymen's rich background includes impactful collaborations with Tier 1 and Tier 2 carriers across key domains such as Carrier Billing, Roaming and Wholesale Management, Customer Value Management, Fraud and Revenue Assurance, and Customer Experience & Service Quality Management. His comprehensive skill set in leadership, project management, business analysis, and product management allows him to create sustainable solutions that enhance operational efficiency and deliver exceptional customer experiences.
Through his consultancy services and engaging training programs, Eng. Aymen Hentati is dedicated to empowering organizations to embrace agility, transform their operations, and thrive in the digital era.