Managing Conversations With Hostile Adults

The real-life vignettes and practical analysis, resulting from more than 250 surveys and in-depth interviews, take you from reactive to proactive when facing real-world situations.

Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.  

Defusing the Angry Screamer
Dealing with Public Humiliation
Handling Parents with Blinders
Neutralizing One Under the Influence of Drugs or Alcohol
Refusing to Be Coerced
Confronting a Colleague Who Steals Your Work
Surviving a False Sexual Accusation
Curbing the School Gossip
Reversing a Non-Supportive Action
What Works
The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations