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This collected volume, featuring an international roster of well-known scholars, is the first to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse Analysis, Discursive Psychology, and Sociolinguistics-and using as data not just medical, legal, and educational environments, but also less-studied institutions like telephone call centers, broadcast journalism (i.e. talk show interviews), academia, and telemarketing.
Alice Freed is Professor of Linguistics, Montclair State University.
Susan Ehrlich is Professor of Linguistics, York University, Canada
This volume provides very valuable insights into the roles which questioning enables speakers and listeners to adopt within a broad range of institutional discourse. It contributes significantly to our understanding of how questioning occurs and how interactants can and do use questions for their own ends or to achieve institutional goals. Helen de Silva, Discourse Studies